Returns & Refunds Policy

HSHURARILTD wants you to be fully satisfied with your purchase. Because all orders are placed through Amazon, eBay or TikTok Shop, returns and refunds are primarily governed by that marketplace's own returns policy and buyer protection programme.

1. How to Start a Return

• Amazon orders: Start your return via "Your Orders" on Amazon.
• eBay orders: Start your return via "Purchase History" on eBay, protected by eBay Money Back Guarantee.
• TikTok Shop orders: Start your return via the Orders section of the TikTok app.

2. Return Window

Standard return windows are set by each marketplace (typically 14–30 days from delivery) unless a longer period is stated on the individual product listing.

3. Refunds

Once a return is received and inspected in line with the relevant marketplace's process, refunds are issued to your original payment method via that marketplace, according to its standard refund timelines.

4. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us directly at support@hshurarialtd.com with your order number and photos where possible, and we will help resolve this as quickly as possible alongside the relevant marketplace.

5. Non-Returnable Items

Certain items may be excluded from returns for hygiene or safety reasons, as noted on the specific product listing at the time of purchase.